users are getting kicked out and getting 401 unauthorized - Couldn't retrieve session OUAF security token for user (Doc ID 2274819.1)

Last updated on JUNE 17, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Information in this document applies to any platform.

Symptoms

On :  2.4.0.3.0 version, ENV - Environment


After upgrading to CCB2.4.0.3,  users are getting kicked out and getting 401 unauthorized with the following seen in the logs:

ERROR
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 -  2016-11-17 07:53:55,941 [[ACTIVE] ExecuteThread: '10' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR (web.services.SecurityFilter) Couldn't retrieve session OUAF security token for user 



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. log into application

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, affected users cannot use the application

Cause

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