Appointments Booked In MWM From CC&B Time Windows Are Off By -8 Hours
(Doc ID 2274984.1)
Last updated on JULY 01, 2024
Applies to:
Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 and laterOracle Utilities Customer Care and Billing - Version 2.4.0.3.0 to 2.5.0.2.0 [Release 2.4 to 2.5]
Information in this document applies to any platform.
Symptoms
Booking an Appointment from CC&B results in the MWM Activity Time window being updated -8 hours from the selected time.
For example, when an Appointment was booked in CC&B on a Field Activity ID. The Activity Time window in MWM is incorrectly updated to 12am-4am, instead of 8am-12pm. It is -8 hours from the actual time that it should be.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |
| References |