Appointments Booked In MWM From CC&B Time Windows Are Off By -8 Hours (Doc ID 2274984.1)

Last updated on JUNE 09, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 and later
Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Information in this document applies to any platform.

Symptoms

Booking an Appointment from CC&B results in the MWM Activity Time window being updated -8 hours from the selected time.

For example, when an Appointment was booked in CC&B on a Field Activity ID.  The Activity Time window in MWM is incorrectly updated to 12am-4am, instead of 8am-12pm.  It is -8 hours from the actual time that it should be.

Cause

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