Appointments Booked In MWM From CC&B Time Windows Are Off By -8 Hours
(Doc ID 2274984.1)
Last updated on MARCH 01, 2021
Applies to:Oracle Utilities Mobile Workforce Management - Version 220.127.116.11.0 and later
Oracle Utilities Customer Care and Billing - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
Booking an Appointment from CC&B results in the MWM Activity Time window being updated -8 hours from the selected time.
For example, when an Appointment was booked in CC&B on a Field Activity ID. The Activity Time window in MWM is incorrectly updated to 12am-4am, instead of 8am-12pm. It is -8 hours from the actual time that it should be.
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