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Getting error in WXMaintainCSSUserAccount during account enrollment (Doc ID 2275831.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Utilities Customer Self Service - Version 2.2.0.0.0 and later
Information in this document applies to any platform.

Symptoms

***Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
OUCSS - Oracle Utilities Customer Self Service

When trying to enroll an OUCSS user to a CCB account, CCB is returning the following error message:

 

Cause

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In this Document
Symptoms
Cause
Solution


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