Payment Event Search Screen Does Not Display Tender Source (Doc ID 2276151.1)

Last updated on JUNE 17, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On :  2.5.0.2.0 version,

ACTUAL BEHAVIOR  
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Payment Event Search screen does not display Tender Source  

The payment event search screen is not displaying the tender source.  When searching a payment event the search screen returns the records in the database, however, the column showing the tender source remains blank even though a value exists in the database.

EXPECTED BEHAVIOR
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Payment event search screen should display tender source

STEPS
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The issue can be reproduced at will with the following steps:
1. go to Payment Event Search screen and search for payment event. you will notice that tender source column is blank for each record
2.) select a payment event, go to tender tab, and go to related tender control for the event. you will see that there exists a tender source for the payment event.

Cause

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