Error: "P6 Has Stopped. Close App or Send Feedback Option" or "App Session Expired, Login again" Connecting to P6 Mobile Using Android Over SSO

(Doc ID 2276288.1)

Last updated on AUGUST 10, 2017

Applies to:

Primavera P6 Team Member - Version 8.3 to 8.3.13.0 [Release 8.3]
Information in this document applies to any platform.

Symptoms

Issue #1:

On an Android Phone, attempting login to P6 Mobile generates the following error after SSO authentication:

ERROR

P6 has stopped.  Close app or send feedback option.


Issue #2:

On an Android tablet, attempting login to P6 Mobile generates the following error after SSO authentication:

ERROR

App session expired, login again.


The issue can be reproduced using the following steps:
1. Attempt login to P6 Mobile on Android (using SSO)
2. Note one of the two issues which occur at login

 

Cause

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