Enable Service Validation Error Due To Usage Subscription Sync in Service Order Management (SOM) from CC&B
(Doc ID 2276305.1)
Last updated on OCTOBER 23, 2021
Applies to:Oracle Utilities Service Order Management - Version 220.127.116.11 and later
Oracle Utilities Customer Care and Billing - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
When starting service in CC&B, a start service Field Activity (FA) and a service agreement/usage subscription are both synced over to SOM/MDM in near-real-time. When the enable service activity is created in SOM, it falls into the "Validation Error" due to unable to find the usage subscription. However, there is a Usage Subscription that exists in MDM. The manual workaround is to click "Validate" on the activity page, and the activity now identifies that a Usage Subscription now exists and the activity continues to process. This is not acceptable as this process should be seamless and users should NOT be pressing "Validate" every time an FA linked to enable service activity is created.
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