Account And Person Being Displayed For A Premise In The Current Context Zone (Doc ID 2276316.1)

Last updated on JUNE 17, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On :  2.5.0.2.0 version, CI - Customer Information

ACTUAL BEHAVIOR  
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Account and Person being displayed for a Premise in the Current Context Zone  

In CC&B v2.3.1, Account and Person records associated to a Premise is not being displayed if the SAs associated to the Premise is already set to 'Closed'. In v2.5.0.2, Account and Person are still being displayed.

EXPECTED BEHAVIOR
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In CCB v2.5.0.2, when searching for a premise with a closed SA – the person and account are not to displayed on the Current Context zones

STEPS
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The issue can be reproduced at will with the following steps:

In CC&B 2.5 SP2 & CC&B 2.3.1

1) Find Closed SA then Navigate to associate Account and Person ID
2) Check the Account Id and Person Id under Control Central


Cause

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