Account And Person Being Displayed For A Premise In The Current Context Zone

(Doc ID 2276316.1)

Last updated on JUNE 17, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version and later
Information in this document applies to any platform.


On : version, CI - Customer Information

Account and Person being displayed for a Premise in the Current Context Zone  

In CC&B v2.3.1, Account and Person records associated to a Premise is not being displayed if the SAs associated to the Premise is already set to 'Closed'. In v2.5.0.2, Account and Person are still being displayed.


In CCB v2.5.0.2, when searching for a premise with a closed SA – the person and account are not to displayed on the Current Context zones

The issue can be reproduced at will with the following steps:

In CC&B 2.5 SP2 & CC&B 2.3.1

1) Find Closed SA then Navigate to associate Account and Person ID
2) Check the Account Id and Person Id under Control Central


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms