Error While Cancelling Account With Expired Product (Doc ID 2276385.1)

Last updated on JUNE 25, 2017

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

Scenario :
Customer is trying to cancel the accounts which contain products that are cancelled.

Steps:
1) Create an account which contains a product with a future expiration date
2) Bill the account normally until the product is expired.
3) Try to cancel the account in BRM and the below error occurs in the cm.pinlog

 

Changes

 

Cause

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