Authorization Stuck in “In Process” (Doc ID 2276414.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle Health Insurance Authorizations - Version 2.17.1.0.0 and later
Information in this document applies to any platform.

Symptoms

On :  2.17.1.0.0 version, Processing

Developers are having an issue with processing authorizations. When processing, the authorizations remain "In Process" and do not progress. Developers  have tried disabling all validations, but the issue still persists.  This started after 16:00 on Thursday.

Changes

 

Cause

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