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Web Service Requests Between ORPOS and SIM Fails With "Unknown exception, internal system processing error" (Doc ID 2276506.1)

Last updated on DECEMBER 03, 2018

Applies to:

Oracle Retail Store Inventory Management - Version 13.2.9 and later
Information in this document applies to any platform.

Symptoms

Oracle Retail Point-of-Service (ORPOS) and Oracle Retail Store Inventory Management (SIM) are integrated through the SIM Web Services in order to lookup and update the Stock inventory in SIM. After a bounce of the SIM server the communication started to fail returning "HTTP error code 500" for all the requests (stock inventory updates and lookup).

The SIM Web Service respond to the ORPOS Web Service request with "Unknown exception, internal system processing error".
The following error can be noticed on the ORPOS store server log;

Cause

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