Ending Crew Shift From Hybrid MCP Extremely Slow, Takes A Long Time For Shift Completion in MWM/ORS v2.3 (Doc ID 2277204.1)

Last updated on JUNE 20, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 to 2.3.0.1.0 [Release 2.3]
Oracle Real-Time Scheduler - Version 2.3.0.0.0 to 2.3.0.1.0 [Release 2.3]
Oracle Utilities Framework - Version 4.3.0.1.0 to 4.3.0.3.0 [Release 4.3]
Information in this document applies to any platform.

Symptoms

When users sign off their Crew Shifts from the MDT, it is typically taking around 5 minutes for the MCP to end the shift completely. In that time, the mobile user just sees a spinning icon, giving the appearance that the application has frozen. There seems to be minimal variance based upon the number of Assignments on the MCP.  Even when there is only 1 Assignment, it can still take several minutes for the Shift to end completely.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms