Ending Crew Shift From Hybrid MCP Extremely Slow, Takes A Long Time For Shift Completion in MWM/ORS v2.3
(Doc ID 2277204.1)
Last updated on SEPTEMBER 26, 2022
Applies to:
Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 to 2.3.0.1.0 [Release 2.3]Oracle Real-Time Scheduler - Version 2.3.0.0.0 to 2.3.0.1.0 [Release 2.3]
Oracle Utilities Framework - Version 4.3.0.1.0 to 4.3.0.4.0 [Release 4.3]
Information in this document applies to any platform.
Symptoms
**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
HTTP - HyperText Transfer Protocol
MCP - Mobile Communication Platform
MDT - Mobile Data Terminals
MWM - Oracle Utilities Mobile Workforce Management
OUAF/FW - Oracle Utilities Framework
REST - Representational State Transfer
When users sign off their Crew Shifts from the MDT, it is typically taking around 5 minutes for the MCP to end the shift completely. In that time, the mobile user just sees a spinning icon, giving the appearance that the application has frozen. There seems to be minimal variance based upon the number of Assignments on the MCP. Even when there is only 1 Assignment, it can still take several minutes for the Shift to end completely.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |