Product Cancellation Refunds Charged Amount Even Though Proration Settings Configured Not To Refund (Doc ID 2277275.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.0.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.16.0 version, Subscription Management

Issue is that Product Cancellation refunds charged amount even though proration settings configured not to refund.


Production Configuration:
1) In product configuration, proration settings configured properly i.e. "Charge for entire cycle" on Cancel Proration Information settings.

Business scenario:
1) Create Prepaid Customer
2) Create a prepaid Subscription
3) Make sure customer has currency resource available ( let say -$100 , this can be done through topup or currency adjustment)
4) Purchase a deal with a product with proration settings configured to charge for entire cycle
5) on the same day, Cancel the deal and then observe behavior

Expected Result:
When deal is cancelled which is having a product with "Charge for entire cycle" , system should not refund charged amount.

Actual Result:
System is refunding charged amount..



Changes

 

Cause

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