Unable to Print Switch Plans that Have External Documents Attached (Doc ID 2277335.1)

Last updated on JUNE 16, 2017

Applies to:

Oracle Utilities Network Management System - Version 1.12.0.3 to 2.3.0.0.0 [Release 1.12 to 2.3]
Oracle Network Management for Utilities - DMS - Version 2.3.0.0.0 to 2.3.0.0.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

On : 1.12.0.3 version, Web Switching

Users cannot print switch sheets directly from the PRINT dialog on the Switch Sheet Toolbar.
Also, PRINT PREVIEW followed by PRINT does work.

Error message:
File X Does Not Exist




The issue can be reproduced at will with the following steps:
1. Create a switch plan with at least one step
2. Attach a text document to it
3. Save it
4. Print the document.
5. In the Print Selection dialog, make sure that the External Documents box is checked.
6. Press ok.
7. Observe error

Cause

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