Login Page Displays "The Server Has Encountered A Problem. Please Contact Your System Admin." (Doc ID 2277336.1)

Last updated on JUNE 21, 2017

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.5.0.4.0 and later
Information in this document applies to any platform.

Symptoms

ORMB v2.5.0.4.0 against FW 4.3.0.2.0 version:

Login page is displaying a server connection error. This is after OAM integration.
However once we reinstalled fresh and did not configure OAM, it showed same error. This overrules any OAM related issue.
We know ORMB supports 3 J2EE login types: FORM (the default), BASIC (used by partners for development) and CLIENT-CERT for SSO and other integration.
For configuration, we implemented all details as listed in OUAF-SSO-Integration.pdf (Doc ID 799912.1).
But still the login option gives error when option is CLIENT-CERT. It works fine for when option is back to FORM.

ERROR
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"The server has encountered a problem. Please contact your system admin.  

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Accessing direct login page after OAM integration
or
Bypass OAM by installing fresh and never configure OAM. Then choose to CLIENT-CERT option instead of FORM and it gives same error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login using CLIENT-CERT option.

Changes

A new ORMB installation done with or without OAM configuration.

Cause

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