Unable To Download Merchandise Invoice Templates (Doc ID 2277587.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Retail Invoice Matching - Version 16.0 and later
Information in this document applies to any platform.

Symptoms

When trying to download Merchandise Invoice template, it was generating a file with zero size.

The reim_server.out will show 1st attempt to download with the following error:


 Steps to Reproduce:
1) Login to Oracle Retail Invoice Matching
2) Select Data Loading under Tasks
3) Select Download Template
4) Select Template Type "Merchandise Invoice"
5) Select Template "Merchandising Invoice With Details - No Tax"
6) Click Download

Notice that downloaded file "Merchandising Invoice With Details - No Tax.ods" has file size of 0.


Cause

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