DDService Complaining about Special Characters in Device Alias When Instructing an Action on a Device (Doc ID 2277701.1)

Last updated on JUNE 19, 2017

Applies to:

Oracle Network Management for Utilities - DMS - Version 1.12.0.3 to 2.3.0.0.0 [Release 1.12 to 2.3]
Oracle Utilities Network Management System - Version 1.12.0.3 to 2.3.0.0.0 [Release 1.12 to 2.3]
Information in this document applies to any platform.

Symptoms

DDService complaining about special characters in device alias.
When you try to instruct one of these steps in real time (when sheet is in issued state), DDS complains as follows.

 


However, in the case of a SCADA OPEN/CLOSE on a SCADA device, the error appears on the instruct, but the instruct is placed and the step status goes to SCADA pending. When the SCADA operation comes in the error appears again when placing the pending flag and another error appears in the log. And the end result is that even though the pending flag is ultimately removed correctly from viewer and device opens/closes as relevant, the switching step never actually gets completed and stays in a scada pending state. Weblogic also throws a switching error.


 Note: variety of examples based on what the recorded step was.


1. Create a planned sheet and record any step(even a NO-OP) for devices which has one of the following special characters: a single backspace or a single double quotes...example:
     LVB_BA O\_01(2,1)
     C.EAST JAMES"S STREET
2. Instruct the step

Changes

 

Cause

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