Multiple Self-Service Payment Options
Last updated on NOVEMBER 20, 2017
Applies to:Oracle Utilities Customer Care and Billing - Version 220.127.116.11.0 and later
Information in this document applies to any platform.
The framework has a base validation that does not allow 2 Self-Service
Payment Options with the same Payment Type and Routing Number. This
validation is preventing a real world scenario when a customer has more than
one account with the same type from the same bank. For example, a customer
might have 2 checking accounts with Citibank with 2 different Bank Accounts,
but the same routing number.
go to Main menu >Customer Information > Person > Person Portal tab
got the following when attempting to add a second citibank checking account for mary brazil:
Payment option with exactly the same details already exists. Changes will not affect any payment option.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms