Load to CAD From Agile PLM Not Working, The Agile Load Preview Window Does not Complete Loading the files to CAD When the Files Contain Chinese Characters or French Accented Characters (UTF-8 character)

(Doc ID 2278120.1)

Last updated on JUNE 19, 2017

Applies to:

Oracle Agile PLM MCAD Connector - Version 3.5.0 and later
Information in this document applies to any platform.

Symptoms

Load Preview window does not show appropriately when clicking on "Load to CAD" from Agile PLM 9.3.5. It shows a busy load preview window without any display to the connector as shown in the below screenshot:

 

Steps to reproduce:

1. Login agile web client as admin.
2. Open a design object which name and description contains Chinese characters or French Accented Characters (for example :é, â, ç) .
3. Click Action -> Load to CAD button, Agile Load Preview will pop up, but will never complete loading the objects to MCAD connector Workspace.

Changes

 none

Cause

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