My Oracle Support Banner

Not Able To Login To The CCB Application With LDAP User (Doc ID 2278204.1)

Last updated on JANUARY 08, 2024

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Oracle Utilities Framework - Version 4.3.0.2.0 and later
Information in this document applies to any platform.

Symptoms

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
LDAP - Lightweight Directory Access Protocol

 

On CCB v2.5.0.2.0


You may be unable to login to the CCB application with a LDAP User, though you can successfully login to Weblogic console. the following error may be seen:

No user profile found for authenticated user='user'


Is there a way of allowing CCB to accept the username in any case?

Changes

 
The issue can be reproduced at will with the following steps:
 attempt to login to CCB with LDAP user

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.