CONTRACT TYPE SHOWS WRONG CONTRACT TYPE VIA MANAGER PRODUCT UI (Doc ID 2278717.1)

Last updated on JUNE 26, 2017

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

On ORMB v2.4.0.1.0 against FW 4.2.0.3 version:

View any product via Managed Products UI and the Contract Type shows wrong Contract Type.

ACTUAL BEHAVIOR
---------------------------------
Contract Type shows wrong Contract Type for any product.
It seems Contract Type shows first available option for all products in all divisions. Even if you change this in edit mode it shows the first available option.

EXPECTED BEHAVIOR
---------------------------------------
It should show the selected value not the first option in the list.

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to RMB
2. Navigate to Menu – Main Menu – Pricing Management – Manage Products
3. Search for Product (click refresh button to display all products) User has option to click on the Product hyperlink or click on Edit pencil to edit the product.
Note: Flow (A) will be using the path of a user clicking on the Product hyperlink and Flow (B) will be using the path of clicking on the edit pencil.

4. Flow (A) Click on Product Hyperlink to bring up Go To Product Relationship Maintenance UI
Notice that Contract Type displays wrong Contract Type. The actual Contract Type should be ‘Eagle Fees’ (based on current setups)

4. Flow (B) Click on Edit pencil to bring up Edit Product UI
Note that Contract Type displays wrong Contract Type this way as well. The actual Contract Type should be ‘Eagle Fees’ (based on current setups)

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot select correct value for Contract Type and it is impacting the testing process.

Cause

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