Documaker Returns "CRYLIB: Error Decrypting Data! " Error (Doc ID 2279067.1)

Last updated on JUNE 27, 2017

Applies to:

Oracle Documaker - Version 12.4 and later
Information in this document applies to any platform.

Symptoms

The following errors are generated during a 'Preview' process in which Gendata\Genprt are run in the background and a PDF is produced which is returned to a user for 'preview'.

 1. Thu May 04 11:34:24.780 2017 pid=00001088 getEnvironment() - VM Creation failed.
 2. Thu May 04 11:34:24.780 2017 pid=00001088 JNU() - Invalid Java environment.
 3. Thu May 04 11:34:24.780 2017 pid=00001088 getEnvironment() - VM Creation failed.
 4. Thu May 04 11:34:24.780 2017 pid=00001088 JClass() - Invalid Java environment.
 5. Thu May 04 11:34:24.780 2017 pid=00001088 init() - Invalid Java environment.
 6. Thu May 04 11:34:24.780 2017 pid=00001088 CRYLIB: Error decrypting data! Unable to retrieve key from e:\documaker\PREVIEW\DEFLIB\
 1. Thu May 04 11:43:28.892 2017 pid=00004788 getEnvironment() - VM Creation failed.
 2. Thu May 04 11:43:28.892 2017 pid=00004788 JNU() - Invalid Java environment.
 3. Thu May 04 11:43:28.892 2017 pid=00004788 getEnvironment() - VM Creation failed.
 4. Thu May 04 11:43:28.892 2017 pid=00004788 JClass() - Invalid Java environment.
 5. Thu May 04 11:43:28.892 2017 pid=00004788 init() - Invalid Java environment.
 6. Thu May 04 11:43:28.892 2017 pid=00004788 CRYLIB: Error decrypting data! Unable to retrieve key from ..\..\ISO\DEFLIB\

Changes

 Password encryption was implemented when these errors appeared.  The job \ process runs successfully if not using an encrypted password.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms