Error: "Unable To Connect To Database" During P6 Professional Login Using A Cloud Connect Connection Over SSL With Client Side Cache Disabled (Doc ID 2279830.1)

Last updated on JULY 17, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting login to P6 Professional using a Cloud Connect alias with Client-side cache not enabled, connecting to the cloud server over SSL, the following error occurs:

ERROR
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Unable to connect to database.


STEPS
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The issue can be reproduced at will with the following steps:
1. Configure P6 Professional for Cloud Connect w/ client side cache turned off
2. Launch P6 Professional and attempt login
3. Note the error above when attempting to login

ADDITIONAL INFORMATION
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Changes

 

Cause

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