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iOS MWM App Does Not Connect To The Environment (Doc ID 2280903.1)

Last updated on SEPTEMBER 25, 2022

Applies to:

Oracle Utilities Mobile Workforce Management - Version to [Release 2.3]
Information in this document applies to any platform.


**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
ETM/ETPM - Oracle Enterprise Taxation and Policy Management
OUAF/FW - Oracle Utilities Framework
iOS - iPhone Operating System (Apple)
MWM - Oracle Utilities Mobile Workforce Management
URL - Uniform Resource Locator

On : version, Mobile Application

iOS MWM App does not connect to the environment

Tried using the iOS MWM app to connect to environment but was not able to.

 Using this URL: https://MWM.<address>:<port>/ouaf/mobility/
The app was stuck on the “Preparing Application” message (see attached screen shot).

 Also tried using this URL: https://MWM.<address>:<port>/ouaf/mobility
We got the following error message: "Unable to reach server please check network connectivity"
URL was accessed successfully using Internet Explorer


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