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iOS MWM App Does Not Connect To The Environment (Doc ID 2280903.1)

Last updated on MARCH 22, 2019

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
ETM/ETPM - Oracle Enterprise Taxation and Policy Management
OUAF/FW - Oracle Utilities Framework
iOS - iPhone Operating System (Apple)
MWM - Oracle Utilities Mobile Workforce Management
URL - Uniform Resource Locator

On : 2.3.0.0.0 version, Mobile Application

iOS MWM App does not connect to the environment

Tried using the iOS MWM app to connect to environment but was not able to.

 Using this URL: https://MWM.server.com/ouaf/mobility/
The app was stuck on the “Preparing Application” message (see attached screen shot).

 Also tried using this URL: https://MWM.server.com/ouaf/mobility
We got the following error message: "Unable to reach server please check network connectivity"
URL was accessed successfully using Internet Explorer

Changes

 

Cause

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