Oracle Documaker 12.3 is Throwing a Blank Dialog Pop-up Window Using IE11 on Citrix

(Doc ID 2281195.1)

Last updated on JULY 02, 2017

Applies to:

Oracle Documaker - Version 12.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.3 version, iPPS component

ACTUAL BEHAVIOR
---------------
Oracle Documaker 12.3 is throwing a blank dialog pop-up window using IE11 on Citrix.


EXPECTED BEHAVIOR
-----------------------
User should see the form displayed.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Enter data in the forms.
2. Try to save the forms data.
3. System displays a blank pop-up window and the data is not getting saved in IPPS.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot complete a transaction.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms