Restored File is Not Playing - Error : 2048: Couldn't open the file because it is not a file that QuickTime understands. (Doc ID 2281316.1)

Last updated on JULY 02, 2017

Applies to:

Oracle DIVArchive - Version 5.8 to 7.5 [Release 5.8 to 7.5]
Information in this document applies to any platform.

Symptoms

Restored file cannot be played. When trying to play the file the following errors appears: Error:2048:Couldn't open the file because it is not a file that QuickTime understands.

Although the size that Diva knows is the same with the size that the restored file has on Disk, when opening the file with Media Info it says the size is smaller and that the file is truncated.

When Restoring the file there are no errors on Diva

Cause

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