How to Log a SR when SFTP Password for Retail Cloud Environment is Expiring (Doc ID 2281858.1)

Last updated on JULY 05, 2017

Applies to:

Oracle Retail Advanced Science Engine Foundation Cloud Service - Version 16.0.1 and later
Oracle Retail Item Planning Cloud Service - Version 16.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 16.0 and later
Oracle Retail Merchandise Financial Planning Cloud Service - Version 16.0.0 and later
Information in this document applies to any platform.

Goal

Resetting the SFTP password is not a self service action in the Cloud environment, thus a Service Request (SR) needs to be logged to request the password be reset when the email from Oracle stating that the password will expire is received. This document outlines what to do and what information needs to be provided in the SR to reset the SFTP password for Retail Predictive Application Server (RPAS) and Retail Advanced Science Engine (ORASE) Cloud Services.

Solution

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