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How to Log a SR to Reset SFTP Password (Doc ID 2281858.1)

Last updated on MAY 13, 2022

Applies to:

Oracle Retail Advanced Science Engine Foundation Cloud Service - Version 17.0 and later
Oracle Retail Assortment & Item Planning Fashion Soft Lines Cloud Service - Version 17.0 and later
Oracle Retail Demand Forecasting Cloud Service - Version 17.1 and later
Oracle Retail Merchandise Financial Planning Cloud Service - Version 17.0 and later
Information in this document applies to any platform.

Goal

Resetting the SFTP password is not a self service action in the Cloud environment, thus a Service Request (SR) needs to be logged. This document outlines what to do and what information needs to be provided in the SR to reset the SFTP password for Retail Predictive Application Server (RPAS) and Retail Advanced Science Engine (ORASE) Cloud Services.

Solution

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