Billing Issues - Post Upgrade Bills Generated When It Should Be $0 Invoice
Last updated on JULY 13, 2017
Applies to:Oracle Financial Services Revenue Management and Billing - Version 22.214.171.124.0 and later
Information in this document applies to any platform.
Pre-Upgrade, some accounts were generating $0 invoices because the pricing was setup with a 100% discount.
Post upgrade, nothing changed on the pricing or transactions received but the same accounts with the 100% discount started being billed for non-zero amounts which resulted in invoices going into ageing and creating problems in reconciliation for business. On checking, we found that the calc line to pull the 100% discount is missing and hence there is no discount being processed. This seems to be linked to the changes that happened in ORMB version 126.96.36.199 for Rate Schedule. There was no change done to the pricing or rate schedules or transactions.
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