Web Order Return From POS is not Populating the Order Detail In Retail Sales Audit RTLOG file (Doc ID 2282300.1)

Last updated on JULY 06, 2017

Applies to:

Oracle Retail Point-of-Service - Version 14.0.2 and later
Information in this document applies to any platform.

Symptoms

If the Web Order is returned on Point of Service (POS), POS is not populating the Order details on the RTLOG generated.

Steps to reproduce:
1. Login to "POS F3" >> "Return F2" >> "Search F2" >> "Order F9"
2. Enter the order number (Ex:17041706381699) to be returned
3. Click "Trans. Detail F2"
4. Select the Item (Ex:1234) to be returned
5. Click Enter
6. Enter any Return Reason Code
7. Click Enter
8. Click "Tender F6" >> "Cash F2"
9. Enter Customer information and press Next for refund and complete the transaction
10.Notice that the Order Number:17041706381699 is not present in the RTLOG generated

Changes

 

Cause

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