Refresh Users From Active Directory Task Failed (Doc ID 2283032.1)

Last updated on JULY 03, 2017

Applies to:

Oracle Agile Product Collaboration - Version 9.3.4.0 and later
Information in this document applies to any platform.

Symptoms

On production Agile system, Refresh Users from Active Directory task in Java Client failing.

Server log shows:

java.lang.NullPointerException
at com.agile.admin.ldap.DirUser.<init>(DirUser.java:72)
at com.agile.admin.ldap.DirService.searchByGroupFilter(DirService.java:624)
at com.agile.admin.ldap.ActiveDirService.getDirtyUsers(ActiveDirService.java:102)
at com.agile.upgrade.ldap.Migration.getMatchingUsers(Migration.java:404)
at com.agile.upgrade.ldap.Migration.doIt(Migration.java:236)
at com.agile.upgrade.ldap.Migration.updateUsersFromLdap(Migration.java:97)
at com.agile.pc.cmserver.user.UserService.updateUsersFromLdap(UserService.java:266)
at com.agile.upgrade.ldap.MigrationTask.execute(MigrationTask.java:63)
at com.agile.common.server.eventmgr.RunnableEvent.run(RunnableEvent.java:44)

Cause

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