RMS Application Hangs When User Attempts To Edit A Request For A Stock Count (Doc ID 2283470.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Retail Merchandising System - Version 14.1.2 and later
Information in this document applies to any platform.

Symptoms

Retail Merchandising System (RMS) application hangs when user attempts to edit a stock count request, by adding a new department, and save the changes. RMS becomes unresponsive and session has to be killed.
There are more than 6000 departments included in the stock count.

Steps to recreate:

  1. From the main menu, select Inventory > Stock Count -> Open
  2. From the action menu select Edit, action type = request
  3. Search and retrieve a stock count (tested on ID = 3609) and press "Product".
        Make sure that more than 6000 departments are included in the stock count.
  4. Select a department to add (tested on 7893) and save the changes.
  5. Application hangs

Cause

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