Stuck Threads When Processing High Volume PrmPrcChg Messages (Doc ID 2283546.1)

Last updated on JULY 14, 2017

Applies to:

Oracle Retail Store Inventory Management - Version 15.0 and later
Information in this document applies to any platform.

Symptoms

When high volume Promotion Price Changes (PrmPrcChg) messages are sent from Retail Price Management (RPM), and Store Inventory Management (SIM) processes them, stuck threads occur and memory decreases until SIM application hangs completely.

Step to Reproduce:

1. From RPM, create a promotion update in RPM with approximately 100 items in 4 different zones with 30 exclusions.
2. This creates a PrmPrcChg message with more than 25000 lines sent to SIM, causing stuck threads and a memory shortage.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms