PCG 733 failed with : java.sql.SQLException: ORA-28040: No matching authentication protocol on 12c DB + RAC

(Doc ID 2284701.1)

Last updated on JULY 10, 2017

Applies to:

Oracle Preventive Controls Governor - Version 7.3.1 and later
Information in this document applies to any platform.


When attempting to run DB component of PCG 7.3.3 on EBS 12.2.5 with 12c Database, the following error occurs.

ValidateDBAction::validateXXLAAPPS::Instantiated DBConnection
ValidateDBAction::validateXXLAAPPS::Failed to open Connection
Exception Message : ORA-28040: No matching authentication protocol

java.sql.SQLException: ORA-28040: No matching authentication protocol

Got following ERROR at End:
Unable to connect to the specified database
Verify the provided database details
Contact Oracle Support if this problem persists
 ->1- Enter Again
  2- Abort Install

The issue can be reproduced at will with the following steps:
1. Verify that from EBS Application server, able to connect to XXLAAPPS and APPS users using following:
sqlplus XXLAAPPS/<xxlaapps_password>@<EBS_SID>

sqlplus APPS/apps_password>@<EBS_SID>

2. Confirm that Index Tablespace does exist in Database.

3. Verify the TNS entry.
4. Run the installer again after setting the debug variable:
export LAX_DEBUG=1
ladbinstall.bin -i console

The issue has the following business impact:
Due to this issue, users cannot proceed with PCG Installation.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms