After Upgrading to OPPM R16.1.2, All E-mails Are Not Sent/Received In The Alerts For OPPM (Doc ID 2284898.1)

Last updated on JULY 14, 2017

Applies to:

Primavera Portfolio Management - Version 16.1.2.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Alert emails unable to deliver

After upgrade to v16.1.2. alert emails are not delivered to the recipients.

EXPECTED BEHAVIOR
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Alert emails should be received

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to OPPM
2. Set up alert emails
3. Observe that they are not received by recipients

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot properly use the alert function as the emails are not received.

Cause

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