Opening Device After Manually Creating Event on it Creates a Duplicate Event (Doc ID 2285009.1)

Last updated on JULY 13, 2017

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.0.0 to 2.3.0.0.0 [Release 2.3]
Oracle Network Management for Utilities - DMS - Version 2.3.0.0.0 to 2.3.0.0.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

Opening device after manually creating event on it creates a duplicate event.

Manually create an outage event on a cutout. This creates a PDO in work agenda. Then open the same device using control tool. A new, duplicate event is created.
It would be expected that the PDO from Create Event would change to an RDO rather than having both the PDO and RDO outages.


The issue can be reproduced with the following steps:
1. Locate a device.
2. Select Create Event (type Outage) on the device.
3. Note the PDO outage event that appears in Workagenda
4. Open the cutout device
5. Note that there is another event (RDO) in Workagenda on the same device. The viewer also displays a RDO and a PDO.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms