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Error message when session expired in Multi-tenant 8.1 environment (Doc ID 2285104.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 8.1 and later
Information in this document applies to any platform.

Symptoms

In Argus 8.1, security has been enhanced by implementing timeout mechanism
i.e if users are idle for more than a specified time limit, the application displays a warning message and eventually times out if there is no response from users.

The timeout limit can be set through common profile switch which has 30 minutes as out-of-the-box timeout limit and warning message appear about 3 minutes before the session timeout. This functionality is not working in customer's multi-tenant environment
i.e in GHP Pages. The warning pop-up message is not appearing at all.

After timeout the below error message appears -

An error has occurred

Error code: 0
Error message : Unknown

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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