Unable to Resolve Discrepancies With Multiple Reason Codes

(Doc ID 2285678.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Retail Invoice Matching - Version 16.0 and later
Information in this document applies to any platform.

Symptoms

When trying to do resolve documents with Multiple reason codes option in Resolve discrepancy screen, Expand option of Multiple reason codes field is not working.

Steps To Recreate:

   1. Create a Purchase Order.,
   2. Ship & Receive against the PO.
   3. Create Merch invoice with qty discrepancy.
   4. Resolve the Qty discrepancy using multiple reason codes.

       Noticed that Expand option of Multiple Reason Codes filed is not expanding to resolve the discrepancies.

Cause

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