Error: "response_code": "2151","response_desc": "The supplied JSON is invalid." When Attempting to Run the Instantis EnterpriseTrack API Via Web Browser (Doc ID 2285754.1)

Last updated on JULY 12, 2017

Applies to:

Instantis EnterpriseTrack Cloud Service - Version 15.1.0.0 and later
Instantis EnterpriseTrack - Version 15.1.0.0 and later
Information in this document applies to any platform.

Symptoms

The following error occurs when running the Instantis EnterpriseTrack API via a web browser:

"response_code": "2151","response_desc": "The supplied JSON is invalid."

STEPS TO REPRODUCE (Example using Proposal API):

  1. Log into Instantis EnterpriseTrack
  2. Navigate to the Administration page
  3. Navigate to the Import/Export tab
  4. Click the Download Integration Template link
  5. Click the Download link under the Create column for Proposals for either XML or JSON
  6. Fill in the Template
  7. Utilize the API Browser steps to retrieve API URL
  8. Enter in API URL and API data
  9. Receive one the following error: "response_code": "2151","response_desc": "The supplied JSON is invalid."}

Changes

 

Cause

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