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'Error getting setting: ClientProperties.ServerAndPortOverride Cannot find item: ClientProperties. Your configuration is out-of-date.' When Attempting to Login to P6 Web (Doc ID 2286007.1)

Last updated on MARCH 20, 2024

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Web after applying a patch, the following error occurs:

Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.

The following error is observed in the P6WebAccess.html log file:

Error getting setting: ClientProperties.ServerAndPortOverride Cannot find item: ClientProperties. Your configuration is out-of-date.

 

The issue can be reproduced at will with the following steps:

  1. Login to P6 Web and navigate to any page in the application.
  2. Observe the reported error.

Changes

 

Cause

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