Error: "Getting Setting: ClientProperties.ServerAndPortOverride Cannot Find Item: ClientProperties. Your configuration is Out-of-Date." When Attempting to Login to P6 Web

(Doc ID 2286007.1)

Last updated on JULY 27, 2017

Applies to:

Primavera P6 Enterprise Project Portfolio Management - Version 16.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to login to P6 Web after applying a patch, the following error occurs:

ERROR
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Error 500--Internal Server Error
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.5.1 500 Internal Server Error
The server encountered an unexpected condition which prevented it from fulfilling the request.

The following error is observed in the P6WebAccess.html log file: Error getting setting: ClientProperties.ServerAndPortOverride Cannot find item: ClientProperties. Your configuration is out-of-date.

STEPS TO DUPLICATE:
-----------------------
The issue can be reproduced at will with the following steps:

  1. Login to P6 Web
  2. Navigate to any P6 web page
  3. Observe error

Cause

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