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Billing Care: Changes To Hierarchy Type Are Not Reflected On The Summary Screen (Doc ID 2286066.1)

Last updated on MARCH 29, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.5.0.17.0 and later
Information in this document applies to any platform.

Symptoms

On : 7.5.0.17.0 version, Customer Care

ACTUAL BEHAVIOR
---------------
Changes to hierarchy type are not reflected on the summary screen

For any account, if adding the "Organizational Type", it is not getting saved.

EXPECTED BEHAVIOR
-----------------------
Organizational Type should be reflected on the Summary screen

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Billing care, query for any account
2. Select “Billing Account” in the Organization Hierarchy Type on the Account Profile screen and click "Save" button
3. Changes to Hierarchy Type are not reflected on the Summary screen

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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