ON CLICKING "DISPLAY BILL", BILL IS DISPLAYS THE SAME INFORMATION TWICE IN PDF - CIPBXBLX
(Doc ID 2286104.1)
Last updated on SEPTEMBER 29, 2022
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 to 2.5.0.2.0 [Release 2.5]Information in this document applies to any platform.
Symptoms
**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
CCB - Oracle Utilities Customer Care and Billing
PDF - Portable Document Format
On CCB v2.5.0.2.0
ACTUAL BEHAVIOR
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Bill is displaying showing the same information twice.
After moving to 2.5 , on clicking "Display Bill", Bill is displaying showing the same information twice in PDF.
EXPECTED BEHAVIOR
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Bill need to displays only once.
STEPS
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The issue can be reproduced at will with the following steps:
1. Go to any Bill
2. Click on Display Bill
3. Bill is displaying showing the same information twice in PDF.
This log file "showUserLog_XXX.txt" shows that the base CIPBXBLX start and End "TWICE".
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |