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ON CLICKING "DISPLAY BILL", BILL IS DISPLAYS THE SAME INFORMATION TWICE IN PDF - CIPBXBLX (Doc ID 2286104.1)

Last updated on MARCH 21, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.5.0.2.0 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:

CCB - Oracle Utilities Customer Care and Billing
PDF    - Portable Document Format

On CCB v2.5.0.2.0

ACTUAL BEHAVIOR
---------------
Bill is displaying showing the same information twice.

After moving to 2.5 , on clicking "Display Bill", Bill is displaying showing the same information twice in PDF.

EXPECTED BEHAVIOR
-----------------------
Bill need to displays only once.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to any Bill
2. Click on Display Bill
3. Bill is displaying showing the same information twice in PDF.

This log file "showUserLog_XXX.txt" shows that the base CIPBXBLX start and End "TWICE".

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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