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Store Credit Allowed to be Redeemed Multiple Times in the Same Transaction Although it Does Not Have Any Amount to Redeem (Doc ID 2286252.1)

Last updated on MAY 27, 2020

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

Oracle Retail Point-of-Service (ORPOS) is allowing the users to use the same store credit in the same transaction multiple times although it doesn't have any amount to redeem.

Steps to Recreate:

1. Make sure that the 'Validate Store Credit' parameter is set to 'Yes'.
2. Scan an item and tender the transaction with cash.
3. Return the transaction from step 2 and choose F6/Store Credit as tender type to issue a store credit.

 

Changes

 

Cause

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