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Store Credit Allowed to be Redeemed Multiple Times in the Same Transaction Although It Does Not Have Any Amount to Redeem (Doc ID 2286252.1)

Last updated on JULY 14, 2017

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

Oracle Retail Point-of-Service (ORPOS) is allowing the users to use the same store credit in the same transaction multiple times although it doesn't have any amount to redeem.

Steps to Recreate:

1. Make sure that the 'Validate Store Credit' parameter is set to 'Yes'.
2. Scan an item and tender the transaction with cash.
3. Return the transaction from step 2 and choose F6/Store Credit as tender type to issue a store credit.

__________________________________________

10/4/16 10:32 AM
Trans.: 0597 Store: 01111
Reg.: 129 Till: 111
Cashier: Applicatio

Store Credit

Barcode 011111291607310010
__________________________________________

Store Credit #:011111291607310010 49.00
Expires: 10/4/17

Customer Copy
__________________________________________

 

4. Scan number of items so that the total amount of the transaction is more than the store credit amount (ex: $245.00).
5. F6/Tender.
6. F9/More.
7. F2/Store Credit.
8. Enter the store credit number from step 3.

9. The ORPOS returns to the 'tender options' screen and the tender amount is reduced by $49.00 .
10. F9/More.
11. F2/Store Credit.
12. Enter the store credit number from step 3 again.
13. Note that the ORPOS accepts the store credit and the tender amount is reduced.

The Store Credit can be redeemed multiple times in the same transaction.

__________________________________________

10/4/16 10:35 AM
Trans.: 0598 Store: 01111
Reg.: 129 Till: 111
Cashier: Applicatio

Sale

Barcode 011111290598
__________________________________________

Wom 8Pnl Lycra Short 245.00 T
4233 5 @ 49.00
Advan=0.00 @ 8.7500% 0.00

Subtotal 245.00
Advan Taxable Amount 0.00
Advan Tax 0.00
Total Sales Tax 0.00

Total 245.00

Store Credit 49.00
Capture Method: Manual
Store Credit #: 011111291607310010
Name: Amr Mohsen
Store Credit 49.00
Capture Method: Manual
Store Credit #: 011111291607310010
Name: Amr Mohsen
Store Credit 49.00
Capture Method: Manual
Store Credit #: 011111291607310010
Name: Amr Mohsen
Store Credit 49.00
Capture Method: Manual
Store Credit #: 011111291607310010
Name: Amr Mohsen
Cash 49.00

Total Tender 245.00

Change Due 0.00

Number of Items Sold: 5

Customer Copy
__________________________________________

 

Changes

 

Cause

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