My Oracle Support Banner

Store Credit Allowed to be Redeemed Multiple Times in the Same Transaction Although it Does Not Have Any Amount to Redeem (Doc ID 2286252.1)

Last updated on MARCH 10, 2019

Applies to:

Oracle Retail Point-of-Service - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

Oracle Retail Point-of-Service (ORPOS) is allowing the users to use the same store credit in the same transaction multiple times although it doesn't have any amount to redeem.

Steps to Recreate:

1. Make sure that the 'Validate Store Credit' parameter is set to 'Yes'.
2. Scan an item and tender the transaction with cash.
3. Return the transaction from step 2 and choose F6/Store Credit as tender type to issue a store credit.

 

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.