Store Credit Allowed to be Redeemed Multiple Times in the Same Transaction Although It Does Not Have Any Amount to Redeem
(Doc ID 2286252.1)
Last updated on JULY 14, 2017
Applies to:
Oracle Retail Point-of-Service - Version 14.1 and laterInformation in this document applies to any platform.
Symptoms
Oracle Retail Point-of-Service (ORPOS) is allowing the users to use the same store credit in the same transaction multiple times although it doesn't have any amount to redeem.
Steps to Recreate:
1. Make sure that the 'Validate Store Credit' parameter is set to 'Yes'.
2. Scan an item and tender the transaction with cash.
3. Return the transaction from step 2 and choose F6/Store Credit as tender type to issue a store credit.
__________________________________________
10/4/16 10:32 AM
Trans.: 0597 Store: 01111
Reg.: 129 Till: 111
Cashier: Applicatio
Store Credit
Barcode 011111291607310010
__________________________________________
Store Credit #:011111291607310010 49.00
Expires: 10/4/17
Customer Copy
__________________________________________
4. Scan number of items so that the total amount of the transaction is more than the store credit amount (ex: $245.00).
5. F6/Tender.
6. F9/More.
7. F2/Store Credit.
8. Enter the store credit number from step 3.
9. The ORPOS returns to the 'tender options' screen and the tender amount is reduced by $49.00 .
10. F9/More.
11. F2/Store Credit.
12. Enter the store credit number from step 3 again.
13. Note that the ORPOS accepts the store credit and the tender amount is reduced.
The Store Credit can be redeemed multiple times in the same transaction.
__________________________________________
10/4/16 10:35 AM
Trans.: 0598 Store: 01111
Reg.: 129 Till: 111
Cashier: Applicatio
Sale
Barcode 011111290598
__________________________________________
Wom 8Pnl Lycra Short 245.00 T
4233 5 @ 49.00
Advan=0.00 @ 8.7500% 0.00
Subtotal 245.00
Advan Taxable Amount 0.00
Advan Tax 0.00
Total Sales Tax 0.00
Total 245.00
Store Credit 49.00
Capture Method: Manual
Store Credit #: 011111291607310010
Name: Amr Mohsen
Store Credit 49.00
Capture Method: Manual
Store Credit #: 011111291607310010
Name: Amr Mohsen
Store Credit 49.00
Capture Method: Manual
Store Credit #: 011111291607310010
Name: Amr Mohsen
Store Credit 49.00
Capture Method: Manual
Store Credit #: 011111291607310010
Name: Amr Mohsen
Cash 49.00
Total Tender 245.00
Change Due 0.00
Number of Items Sold: 5
Customer Copy
__________________________________________
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |