Crew Shift Route Maps Fail To Load For Completed Or In Progress Shifts (Doc ID 2286393.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.2.0.3.13 to 2.3.0.1.0 [Release 2.2 to 2.3]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Crew Shift - Route Maps fail to load for completed or in progress Shifts

When navigating to a Crew Shift and clicking the Route tab, the maps fail to load if the Shift has been started or completed. Essentially, it fails when the Route tab is trying to commingle the forecasted data vs. the actual GPS data from the Crew.

When looking at a planned Shift, as soon as the Shift is started and actual data is available for display on that tab, the map fails to load.

Maps from the CDI as a dispatcher work just fine. The Resource Route Replay and MCP Maps are also functioning.

Cause

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