My Oracle Support Banner

Crew Shift Route Maps Fail To Load For Completed Or In Progress Shifts (Doc ID 2286393.1)

Last updated on OCTOBER 23, 2021

Applies to:

Oracle Utilities Mobile Workforce Management - Version to [Release 2.2 to 2.3]
Information in this document applies to any platform.


Crew Shift - Route Maps fail to load for completed or in progress Shifts

When navigating to a Crew Shift and clicking the Route tab, the maps fail to load if the Shift has been started or completed. Essentially, it fails when the Route tab is trying to commingle the forecasted data vs. the actual GPS data from the Crew.

When looking at a planned Shift, as soon as the Shift is started and actual data is available for display on that tab, the map fails to load.

Maps from the CDI as a dispatcher work just fine. The Resource Route Replay and MCP Maps are also functioning.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.