Total Calls for a Customer in Customer View of Trouble Info Incorrect (Doc ID 2286609.1)

Last updated on AUGUST 17, 2017

Applies to:

Oracle Utilities Network Management System - Version 2.3.0.0.0 to 2.3.0.0.0 [Release 2.3]
Oracle Network Management for Utilities - DMS - Version 2.3.0.0.0 to 2.3.0.0.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

Total Calls for a customer in Customer View of Trouble Info is incorrect

A customer called in 3 times, and a second called in once. In the Callers View there are 4 calls shown. When you show Customers, the column "Total Calls" only shows 1 call for each customer

Expect that the Total Calls column should show 3 calls for one customer and 1 call for the other customer.

STEPS
1. Enter 3 calls for 1 customer
2. Enter 1 call for a second customer. Note Customer view count is incorrect.

Cause

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