Total Calls for a Customer in Customer View of Trouble Info Incorrect
Last updated on AUGUST 17, 2017
Applies to:Oracle Utilities Network Management System - Version 188.8.131.52.0 to 184.108.40.206.0 [Release 2.3]
Oracle Network Management for Utilities - DMS - Version 220.127.116.11.0 to 18.104.22.168.0 [Release 2.3]
Information in this document applies to any platform.
Total Calls for a customer in Customer View of Trouble Info is incorrect
A customer called in 3 times, and a second called in once. In the Callers View there are 4 calls shown. When you show Customers, the column "Total Calls" only shows 1 call for each customer
Expect that the Total Calls column should show 3 calls for one customer and 1 call for the other customer.
1. Enter 3 calls for 1 customer
2. Enter 1 call for a second customer. Note Customer view count is incorrect.
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