Rules and Behaviors in Metasolv Solution - Work Management Should Support Cancel Order Supplements

(Doc ID 2286699.1)

Last updated on JULY 14, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.15 and later
Information in this document applies to any platform.

Goal

REQUEST

MetaSolv Solution Rules and Behaviors feature for Work Management should support Supplement Type 1 - Cancel Order.

Currently MSS has Rules and Behaviors functionality covering Due date change (Supplement 2) and Correction (Supplement 3 and 4).
Users need it to coverĀ  Supp Cancel (Supp Type 1) as well.

JUSTIFICATION

The lack of this feature is affecting several groups at the Company. The resolution of this issue will lessen manual works on cancelled orders.

Solution

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