Field Validation Fires Inconsistently When Using Forward Case Versus "Route On Close" Option (Doc ID 2286733.1)

Last updated on JULY 14, 2017

Applies to:

Oracle Argus Safety - Version 8.0.1 and later
Information in this document applies to any platform.

Symptoms

When a field validation is set to include assessment of Case Status, it is fired before case save if the case is routed normally but it is fired after case save if the case is closed and "route on close" is available to the user closing the case. This results in the routing being stopped during normal routing and the case not being saved.

Cause

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