Assignments Started On MCP, Finished By The Dispatcher Are Missing Completion Date On Outbound Message

(Doc ID 2286761.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Utilities Mobile Workforce Management - Version 2.3.0.0.0 to 2.3.0.1.0 [Release 2.3]
Information in this document applies to any platform.

Symptoms

Assignments that are dispatched to a MCP, but completed in MWM by a dispatcher are missing the Completion Date/Time on the Outbound Message. These Activities then failed to complete in CC&B due to this missing information.

Steps:
1) Dispatch an Assignment to the MCP
2) As a dispatcher, navigate to the Assignment
3) Navigate through En Route, Start, and click Complete
4) Complete the Assignment

The Assignment shows completed, but the outbound message to the host system is missing the completion date time in the payload.

Cause

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