Bill Factor Value Approval Workflow Getting Triggered Only Partially (Doc ID 2287218.1)

Last updated on AUGUST 18, 2017

Applies to:

Oracle Financial Services Revenue Management and Billing - Version 2.4.0.1.0 and later
Information in this document applies to any platform.

Symptoms

ORMB v2.4.0.1.0 against FW 4.2.0.3 version:

Issue Description: Bill Factor Value Approval Workflow getting triggered partially only.

ACTUAL BEHAVIOR  
----------------------------------
Bill Factor Value Approval Workflow getting triggered partially only.  

Bill Factor value UI is having two tab based configuration:
1. Main
2. GL Distribution

Approval workflow configuration is enabled on Bill factor value UI. But the approval workflow is getting triggered for changes performed in ‘GL Distribution’ tab only. Changes on ‘Main’ tab are getting saved without creating approval transaction.


EXPECTED BEHAVIOR
--------------------------------------
It should behave same for 'Main' tab as well like it does for ‘GL Distribution’ tab.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

A. Approval Workflow Transaction getting triggered for updates in GL Distribution tab

Steps:
1. Select “Go To Approval Workflow Setting” UI from Admin Menu.
2. Enable Approval workflow for Bill Factor Value.
3. Go to ‘Bill Factor Value’ UI from Main menu.
4. Perform update on GL Distribution tab value of the selected Bill Factor.
5. Approval Transaction is getting created on performing ‘Save’ operation.
6. Logout current user session and login as Approver user. Eg: BKADMIN
7. Go to ‘Approve’ UI to accept the GL Distribution tab update.
8. Verify the update and accept the changes.

Above steps depicts the successful triggering of Approval Workflow for updates made in GL Distribution tab of Bill Factor Value UI.

B. Failure to trigger Approval Transaction creation for Main tab updates.

Steps:
1. Go to ‘Main’ tab of Bill Factor Value definition.
2. Edit ‘Main’ tab content and perform ‘Save’ operation.
3. The Main tab update get saved without triggering any approval transaction creation.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot approve transactions initiated via Main tab.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms