Synching Issue Between MSM Planner And ISSC

(Doc ID 2287459.1)

Last updated on SEPTEMBER 15, 2017

Applies to:

Oracle Retail Macro Space Management - Version 14.1 and later
Information in this document applies to any platform.

Symptoms

Certain plans appear to have merch in ISSC but merch does not appear in MSM Planner. Synching to database and / or drawing does not appear to help, and in some cases has caused the merchandise to drop out of the ISSC plan, necessitating a remerch of the plan.

Plano text layer is switched to ON. It should be noted also that the Planner version is lacking the planogram placeholder layer.. This plan does not lose it's merchandise in ISSC when updated in Planner, however if placed an additional pallet in the store, synched, saved an closed the drawing then reopened in ISSC. The new pallet does not appear in ISSC.


Cause

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