publicUserIdentity Not Populated for THRESHOLD_BREACH_EVENT Notifications (Doc ID 2288019.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Communications BRM - Elastic Charging Engine - Version 11.3.0.2.0 and later
Information in this document applies to any platform.

Symptoms

On Oracle Communications Elastic Charging Engine(ECE), 11.3.0.2.0 version,

ACTUAL BEHAVIOR
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publicUserIdentity was not getting populated for THRESHOLD_BREACH_EVENT Notifications and AGGREGATED_THRESHOLD_BREACH_EVENT Notifications.

Consider the below sample ecs.log for an 'AGGREGATED_THRESHOLD_BREACH_EVENT' Notification, where the publicUserIdentity has been populated as blank.

EXPECTED BEHAVIOR
-----------------------
publicUserIdentity should be populated with the MSN user identity.

STEPS
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The issue can be reproduced at will with the following steps:

1) Enable Notifications for ECE.
2) Ensure an account crosses credit limit threshold.
3) Check the ECE logs for notification events.
4) In the notification events that was pushed by ECE to weblogic does not contain publicUserIdentity details.

Cause

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