Issue With The Favorite Like 'Match Event +" (Doc ID 2288139.1)

Last updated on JULY 24, 2017

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.4.0.3.0 and later
Information in this document applies to any platform.

Symptoms

On : 2.4.0.3.0 version, CNT - Control Central

Since the upgrade to CC&B 2.4.3.0 there are some problem with the favorite links, especially with the link “Match Event +” => “CI0000000828”
When an account is loaded on the main screen and trying to access to the “Match Event” page through the menu “Favorite Links”, the data concerning the account are not loaded on the page.

This link was working on the CC&B 2.3.1

Cause

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